Home > Case Studies > Cofidis - Transactional Website

Cofidis launches new Internet-based credit product in just 5 weeks with the OutSystems Agile Platform.

Business Websites | Other Industries | Custom and Legacy Systems Integration | All Case Studies | Print...

5	weeks to build a completely new and highly collaborative web site
3	user profiles including prospect, customer and employees
2	integrations with in-house systems, via web services

“

In the financial market, the time it takes for new business ideas to be supported by our internal systems is critical. With the Agile Platform we can expect aggressive time-to-market in both creating new web business applications and adapting existing ones. This not only makes our IT organization highly effective, but also ensures that our company stays ahead of competition. ”

Nuno Miguel, Cofidis' CIO

Need a solution like this?

Our network of agile professionals can deliver a solution tailored to your exact needs, in record time. Tell us what you need and we’ll give you a free estimate.

The Challenge:

Cofidis, a leading company in the indirect consumer credit market which provides personal loans over the phone, wanted to be able to change their web site and systems rapidly and efficiently. Their product offering requires regular changes to be made to the systems including the Cofidis web site, in order to ensure they are aligned and provide the necessary support to the business;
It was important to have full online support to the "get-a-loan" process. Originally, they had a static website where customers and prospects were able to obtain information regarding the company and its products, like loan amounts, monthly payments and instructions on how to obtain loans, but prospects could not actually submit a loan request (proposal contract applications could be downloaded, but not submitted). Cofidis was looking for an agile technology with the ability to constantly adapt the systems to meet new business requirements. The selected technology would be used to implement a new web site that would support the launch of a new European product offer.

The Solution:

Cofidis selected the OutSystems Agile Platform to build a new and highly collaborative web site, supporting the launch of a new business channel:

The existing systems for credit and customer analysis were integrated using Web Services, allowing the automatic evaluation of credit applications;
Applications for the product "Dinheiro Já" are filled in by potential customers and submitted through a web interface. The submitted information is immediately integrated in the central systems;
Customers have access to a Customer area, where they can track their application process online; checking if their loan has been approved, refused or is still under evaluation;
A back office was created to manage all web site dynamic content. The interface's design was simplified so that content could be directly managed by the Marketing Department.

Results:

Enables constant tuning and change at very low cost;
The built-to-change support provided by the OutSystems Agile Platform allows Cofidis to easily maintain the web site at any stage of its life cycle and keep it aligned with business evolution. Adapting the web site structure, content or interaction with legacy systems can now be done very easily;
The user-friendly interface of the back office allows the Marketing Department to fully manage all dynamic content without the intervention of the IT department, freeing up IT resources;
The central monitoring functionality offered by the Agile Platform provide vital information for the IT department to manage all systems, ensuring high service levels;
The short learning curve required for IT resources to master the OutSystems Agile Platform creates immense opportunities for Cofidis to continue creating innovative applications that meet users' needs. This has already allowed Cofidis to create several new applications.

About Cofidis:

Cofidis is a leading company in the consumer credit market, providing personal loans over the phone. Cofidis is part of the 3 Suisses International Holding and operates in 6 countries, with more than 6 million customers.

Visit Cofidis website

Cofidis

Benefits

Time-to-market - 5 weeks;
Completely streamlined process of online credit application;
Customer Area with login to access private data and transactions;
High SLA compliance due to platform centralized monitoring;
Highly user friendly interface that allows business to maintain its contents and free up IT resources;
Short learning curve due to ease of use;
Constant tuning and change at very low cost;
Easy-to-change back office workflows and rules.

Project Card

Implemented by:

Timeline:

5 weeks

Integrations:

Internal customer and credit analysis systems, via Web Services

User Profiles:

Prospect; Customer; Employees

Functionalities:

Public, Customer and Partner Areas; online simulator

Evaluation Criteria

Fast time-to-market;
High flexibility and easy-to-change to face constant business changes;
Login as customer to access private data and transactions;
Integration with legacy and back office systems;
Strong technical support to guarantee high SLAs;
Support for workflows;
User friendly interfaces to allow the business to maintain its own content and free IT resources for system administration tasks.

All Apps & Customers
by Type of Applications Custom CRM > Enterprise Workflows > Employee Portals > Business Websites > Custom Applications >	by Industries Energy & Utilities > Health Care & Life Sciences > Transportation > Insurance > Other Industries >	by Systems Integrated SAP & other ERP's > Custom & Legacy Systems > SaaS > Active Directory & LDAP > Other Integrations >