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Engineering Services Specialist

Lisbon Area - Portugal

Engineering Services is an elite group at OutSystems - a highly motivated team with ability to troubleshoot the most complex and cutting edge issues on OutSystems technology for our worldwide customers.

Engineering Services is the key technical resource pool for the company acting as experts on all technical aspects of deploying and operating the OutSystems Platform in very large and complex environments. These environments range from large cloud installations, virtualized datacenter systems, peta-sized databases, to web applications deployed across the Globe and mission critical systems.

Becoming part of the team:

We have in place an initial training of 12 weeks to prepare you to deal with the challenging and complex problems of OutSystems’ kick ass product, the OutSystems Platform. Those who desire our title must first endure our training, and undergo an undeniable change.

 

Here’s a set of technologies you need to be aware of:

We want more than technical ability. We believe there are important inner characteristics that cannot be taught which have a huge impact on the way you work and on your results. Energetic people that strive to survive, smart individuals with capacity for rapid action and accountability with great mission ethics. That’s what we are looking for!

  • Application Servers configuration and management: Microsoft Internet Information Services (IIS) and ASP.NET, Red Hat JBoss;

  • Relational Database administration skills: Microsoft SQL Server and Oracle;

  • Operating Systems administration: Microsoft Windows Server, Red Hat Linux Server, CentOS;

  • Web application development: JavaScript, CSS, and HTML;

  • Knowledge of communications protocols: TCP/IP, HTTP, HTTPS, FTP, DNS, SMTP, SSH;

  • SOA architectures, Web Services, XML and object-oriented programming languages.

We want more than technical ability. We believe there are important inner characteristics that cannot be taught which have a huge impact on the way you work and on your results. Energetic people that strive to survive, smart individuals with capacity for rapid action and accountability with great mission ethics. That’s what we are looking for!

 

Being an Engineering Services Expert:

As Engineering Services Experts begin to serve, learn and lead, their overall skills continue to develop, inspiring many other areas of the company. In fact, the team is seen as an elite group with recognized knowledge in the whole organization. Your opinion is valued and you can make the difference!

  • Provide prompt and complete resolution to technical challenges and business issues related to the  OutSystems Platform product suite, to Enterprise customers and OutSystems business partners;

  • Serve as a Technology Expert, in related functional and technical areas to support key business areas;

  • Plan and execute large-scale product deployment, reconfiguration, and technical auditing projects;

  • Share best practices with the team to make Customer support better and more efficient;

  • Serve as an evangelist, mentor, knowledge resource, and trainer for Customers, Partners and OutSystems’ Employees – share the knowledge;

  • Be involved in the design and specification of new product features, contributing to R&D efforts;

  • Act as part of the change, route the feedback from customers to Product Management contributing to product quality;

  • Advocate for customers and define ways to continually add value to the customer experience;

  • Actively design, plan, implement customer support processes, procedures and policies including FAQ analysis, case reviews, and customer feedback analysis. 

 

Training & Compensation:

  • When part of the Engineering Services Group, team members are eligible to get:

  • Extra Training (Oracle, Microsoft SQL, virtualization technologies like VMware or AWS Amazon) meaning an investment of +30% comparing with other areas of the company;

  • Premium compensation, i.e., premium lump sum added to your base salary just for belonging to this group;

  • Extra compensation part of the operational routines (24/7 remote support and US shift).

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