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The Small Book of the Few Big Rules
By Roy van de Kerkhof on August 24, 2015
"We reduced our development hours by 75 percent and got to market 3x faster using OutSystems. We have been very pleased with the development platform."
David Lightfoot, VP of Product Management
"OutSystems is unique - they've provided a development environment that makes it very, very simple for anyone to use."
Cory Creamer,Business Analyst
"We rely on OutSystems Platform for all custom application development, especially for systems of engagement and mobile applications."
Companies across 22 industries use OutSystems Platform to rapidly deliver their custom, mission critical web and mobile applications - while reducing their change request backlog. Our customers improve IT productivity and responsiveness and deliver innovative applications that support new business initiatives, replace legacy applications, and easily integrate existing systems and data.
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Cofidis operates in the consumer credit market, providing personal loans over the phone. Cofidis is part of the French Bank 'Fédérative du CRÉDIT MUTUE' and operates in 8 countries, and has more than 11 million customers.
Cofidis selected OutSystems® Platform to build its new Website based on the solution’s ability to better align IT and the business-at-large; the new application integrates with existing systems to automate credit application evaluations and provide customers with the ability to track their credit applications online.
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FICO helps business worldwide improve the precision, consistency and agility of their complex, high–volume decisions.With more than 5,000 businesses worldwide, their client portfolio includes nine of the top 10 companies in the Fortune 500.
Having invented the credit origination software market decades ago, FICO recognized that with rapid changes in the regulatory environment and with new data sources coming online all the time, clients would need a more flexible version of its FICO Origination Manager that supported rapid iteration with less cost and effort. The development team behind the rebuild of FICO® Origination Manager had ambitious goals: deliver a highly flexible platform for customers, while cutting FICO’s development time and costs.
Fortunately, FICO’s recent launch of the FICO Decision Management Platform with FICO Application Studio, a white-labeled version of OutSystems Platform, was available for the team. FICO was able to leverage the power of the high-productivity application development platform and use it to complete their project under budget and in less time than they had anticipated.
G4S is the world’s leading international security solutions group, which specialises in secure outsourcing in countries and sectors where security and safety risks are considered a strategic threat.
G4S Cash Solutions enables G4S customers to order cash and perform their transport planning (pick-up of packages) online. OutSystems Platform was used to create a new application that provides a state-of-the-art web portal experience with 24/7, self-service functionality: cash order-entry, master data management and planning. Customer satisfaction increased as G4S beat the competition by establishing a stronger market position, reducing handling costs and human errors, while keeping customer information private.
TIO is a government-owned Australian corporation providing insurance and financial services on a commercial basis across the Northern Territory. TIO was established by the Northern Territory Government in 1979 and provides insurance and banking coverage within the Northern Territory.
In a little over three months, the first of TIO’s revitalized web applications went live supporting key processes including savings and term deposit enrollment, term deposit transfer, home loan enquiry and online information request capabilities. Using OutSystems Platform, the company was able to take their Web 2.0 approach from the drawing board to deployment, dramatically improving the online banking experience for their customers.
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Liberty Seguros is a leading insurance company and part of the Boston-based Liberty Mutual Group - a global insurer and sixth largest property and casualty company in the United States. Liberty Mutual offers a wide range of insurance products and services and employs nearly 38,000 people in nearly 900 offices throughout the world.
What started out as a single proof of concept for a clinical application has grown over the past decade to become one of the longest-running and most complex installations ever undertaken by an OutSystems customer. Today, Liberty Seguros is a good example of the long-term benefits OutSystems Platform provides. Liberty Connect is a custom-built solution that manages multiple business processes. It currently supports over 4000 internal and external users, runs on a cluster of nine front-ends, and includes integration with several systems of record.
Fidelidade is the leading insurance operator in Portugal, marketing products in all insurance areas as part of a multi-brand strategy. It has the most diversified insurance products sales network in the Portuguese market, which includes dedicated sales counters, associated mediators, agents, brokers, Fidelidade branch offices, post-office counters and internet and telephone channels.
With 40 developers using OutSystems Platform, Fidelidade now maintains eight simultaneous development projects and supports over 11,000 end users; it has also streamlined the company’s on-boarding process, as it now only takes 2 weeks to get new developers up to speed and working autonomously with OutSystems Platform.
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ENGIE, a global energy distributor used OutSystems Platform to build a nomination and balancing solution called HARPON (HARmonized POwer Nomination) in a mere 28 weeks. By automating previously manual, complex processes, HARPON allowed the energy distributor to reduce imbalances and penalties by 80%, saving hundreds of thousands of Euros. With this solution, the company can now focus on future growth and innovation.
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E.ON Benelux concentrates on the production and supply of electricity and gas to private customers and business customers in the Netherlands and Belgium.
E.On is using OutSystems Platform to modernize their application portfolio delivering a custom web-enabled energy management system and an imbalance validation system. E.On estimates their ROI on the project to be 1.8 million Euros. Due to the complexity of the existing IT landscape, the solution had to integrate with a variety of technologies, such as ELIA, Regulator, RTE, KW3000, EnergyICT, Gasunie, SCADA, TenneT and Gasunie.
U.S. Gas & Electric, Inc. is a leading provider of energy supply to commercial and residential customers. It is one of the fastest-growing energy companies in the U.S. and services Connecticut, Illinois, Indiana, Kentucky, Maryland, Massachusetts, Michigan, New Jersey, New York, Ohio and Pennsylvania.
Their IT department faced a challenge commonplace for any long-lived, successful business – legacy systems introduced through business units developing or purchasing their own applications without the input or knowledge of IT – a problem commonly referred to as "Shadow IT". With OutSystems Platform in place, IT was able to phase out old systems and move into a more robust solution.
Portugal Telecom (PT) is a global telecommunications operator and is present in more than 12 countries. The company’s offerings cover every segment of the telecommunications sector: fixed, mobile, multimedia and corporate solutions.
TNT is a world-leading provider of express delivery services. TNT Express is the European leader in global express and courier services for the business market, carrying 4.4 million packages to more than 200 countries, every week.
TNT delivered a custom-built decision support workflow system that was delivered in 7 weeks. OutSystems Platform enabled the business to closely participate in the development of the new solution, allowing 100% user adoption.
Deutsche Bahn AG was founded in 1994. Today, it is one of the world’s leading passenger and logistics companies and operates in 150 countries. The company’s rail activities in Germany are its core business.
RET is the company responsible for managing people transportation in Rotterdam, Netherlands. With over 3,000 employees, the company is responsible for transporting over 600,000 passengers every day (185.7 million passengers each year) in and around Rotterdam.
OutSystems Platform was used to develop a web application to enable RET to provide realtime information to Rotterdam travellers about planned and unplanned disruptions in public transportation (Bus, Train, Subway and Tram). Information is shared via corporate website, Twitter, SMS, radio broadcasts and information panels at bus stops.
Via Verde is the leading provider of management services for tool systems used by vehicles in highways and bridges. The number of processed transactions is around 236 million/year for a customer base of 3 million.
Via Verde was facing a 300% increase in service demand that their existing Java applications simply could not handle. OutSystems Platform was used to rebuild and replace its Java-based web portals. Time to market was critical - due to legal constraints everything would have to be live in 5 months. The team delivered a new Customer Portal, Partners Portal and corporate website with an increase of web-traffic of 400% and more than 275,000 transactions in the first year.
Livanta is a Medicare Quality Improvement Organization (QIO) conducting business in 24 US states. Livanta manages Medicare claim appeals for beneficiaries.
In three months, Livanta replaced a Lotus Notes installation used to handle Medicare appeals in 24 US states with a state-of-the-art application created and deployed using OutSystems Platform. Within a month of launching this new application, Livanta increased productivity by 40 percent and is now capable of expanding operations to all US states.
José de Mello Saúde is a healthcare services provider founded in 1945. Every day, more than five thousand healthcare professionals deliver medical care in one of José de Mello Saúde’s many facilities, including five hospitals, one institute, four clinics, assisted living facilities, and home care teams.
In nine months, José de Mello Saúde took an existing patchwork of legacy web properties and transformed them into twenty new websites managed by a single content management system - finally giving business the autonomy to change and update content. The project also integrated the new sites with back-end systems, both increasing their usability and extending availability to mobile devices. Within a year, web visits increased 95%, appointment setting increased 151%, and content updates were centrally controlled.
IMI provides radiology services to over 12 clinics belonging to 8 different societies. IMI services include X-ray, CAT Scan, Ecography, Mammography, Osteodensitometry, MRI Scan, and Teleradiology. IMI works with more than 500 partners.
Using OutSystems Platform, IMI built the Radiology Information System (RIS), an application that oversees all of the company’s processes, including appointments, exam workflow and performance dashboards. In only 22 weeks, a legacy client-server system was replaced, which dramatically improved the efficiency of operations, cutting billing time by 15 percent and improving the reception check-in process by 10 percent.
Charles River provides essential products and services to help pharmaceutical and biotechnology companies, government agencies and leading academic institutions around the globe accelerate their research and drug development efforts.
In just five months using OutSystems Platform, Charles River Laboratories develops Internet Colony Management (ICM™) - a custom web and mobile application that automates their business and extends it to mobile, providing their customers with a revolutionary, real-time view into ongoing projects. After evaluating multiple vendors and with no out-of-the-box solution available, Charles River selected OutSystems for its ability to rapidly and easily build, deploy and change custom enterprise-class software for web and mobile devices.
IPSEN is a biopharmaceutical company committed to improving endocrine health. In 17 October 2008, IPSEN became an affiliate of the Ipsen Group, an innovation-driven international specialty pharmaceutical group with over 20 products on the market and a total worldwide staff of nearly 4,000.
IPSEN selected OutSystems Platform due to its rapid deployment capabilities, robust change features and smooth integration with existing systems. The new system provides online timesheets where all project participants can record and validate the time they spend.
IPSEN also developed a system to manage employee absence. The geographic dispersion of the sales team and the expected company growth brought the need to automate this Human Resources related process.
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Hovione is an international group that offers advanced technologies for all drug delivery systems, from oral to inject-able and from inhalation to topical applications. They are specialists in complex chemistry and particle engineering.
Using OutSystems Platform, in 14 weeks a new application was deployed that supported three languages, including Chinese. The application met all of Hovione’s needs and can now easily evolve as change is required, greatly reducing the administrative time needed to conduct evaluation-related tasks and the development time required to address any potential code updates.
Conigent is a professional services firm focused on improving business performance - specializing in Enterprise Resource Planning, Transportation Management Systems, Software Selection, Change Management, and Customer Relationship Management.
Wodify, a SaaS solution for Cross Fit Gyms, is built with OutSystems Platform and currently supports over 60,000 users across the globe. With OutSystems Platform the Wodify team can build and change at an extremely fast pace and deploy without loss of service.
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Randstad is a global leader in the Human Resources industry and sees its responsibility as taking an active role in developing the industry. In 2011, they provided employment for over 576,000 people around the world.
Customer Portal case study
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Bacardi is a vibrant, family-owned spirits company - nurtured by seven generations of the Bacardi family - now the third largest spirits company in the world, as well as the world's largest, privately held spirits company.
ISB Global is a consulting firm offering business, systems and technical consulting to the Waste, Recycling and Energy industries. ISB Global offers Waste & Recycling One (WR1), an application built to extend SAP Business One specifically for the industry.
In just two months using OutSystems Platform, ISB Global created and deployed a mobile application that allows users to carry the power of SAP in their pockets. With tight integration to SAP Business One, it provides remote and field employees the ability to record and monitor customer service requests via mobile and web devices. Its highly usable user interface design increases staff’s efficiency and reduces training needs because it offers a fine-tuned workflow free from the UI complexities of SAP.
PlayRight is a Belgian collective management organization that collects and distributes rights on behalf of thousands of musicians and artists worldwide. In half the time of traditional development approaches, OutSystems helped PlayRight consolidate multiple, highly-complex processes into a unified system for managing artists’ rights payments.
PlayRight delivered a comprehensive core system that automated and consolidated multiple complex functions and a single customer portal for streamlined communications between members and the organization. The first version was delivered in six and a half months, and within a year, PlayRight achieved an unprecedented level of efficiency.
Dubai Courts, Smart Services – Mobile app completely transforms judiciary petition process.
Dubai Courts made the strategic decision to select OutSystems Platform to expedite and simplify its litigation operations. Five FTEs over a span of 18 weeks were able to completely transform the Dubai Court's judiciary petition process. Today, citizens have access to more than 200 petition types that can be submitted, paid and decided electronically, 24x7. Moreover, Dubai's courts and related offices now have a single point of information for auditing, decision-making and the execution of judicial actions, boosting productivity, reducing paperwork and accelerating the judicial process.
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Click here to read, Dubai Courts Get Smart, .Gov.
ANA is responsible for the management of 9 airports. The Group's business portfolio comprises the Aviation and Non-Aviation business areas and includes the provision of Handling, Airport Security and Disabled Passenger Assistance (PMR) services.
ANA built a custom CRM solution designed to unify the way Customer Relations & Marketing work, sharing information from an aviation and non-aviation perspective across 4 airports and the ANA head offices.
Sixty years of flying across the Atlantic Ocean, and sixty-seven years of history, have shaped the SATA Group. Today, over 1200 employees and associates contribute with their expertise and commitment to the growth and development of a company that has become an invaluable asset for the tourist activity in the Azores islands.
In 9 months, SATA Group used OutSystems Platform to develop six critical business applications, including applications to manage the passenger booking process and oversee airfield operations and flight safety compliance.
TAP is Portugal’s leading airline in operation since 1945 and member of Star Alliance, the global airline alliance to offer customers worldwide reach, since 2005. Its hub in Lisbon is a key European gateway at the crossroads of Africa, North and South America, where TAP stands out as the international leading carrier in operation to Brazil. The company’s network currently comprises 77 destinations in 34 countries worldwide, with 11 new destinations in Europe and South America to be added throughout 2014.
With OutSystems Platform, Megasis built the Flight Dispatch Control Center that offers a 360º view of all flights and notifies dispatchers of the events that require action prioritized by severity and estimated flight departure time. Flight operations officers now focus on important tasks, eliminating interruptions and allowing them to be more efficient in ensuring flights safety.
Renova is one of Europe’s leading consumer brands. Their main products are tissues for domestic and sanitary use such as toilet paper, kitchen rolls, napkins, handkerchiefs, and facials. Renova is also a reference brand in feminine hygiene products, wet wipes, printing & writing paper.
Owned by Queiroz Galvão Holding, QGDI is a real estate development company located in Recife, Brazil, with operations in 5 states. Queiroz Galvão operations are diversified across different heavy engineering sectors, such as oil, gas, and civil construction.
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