iSMS flow Initiated in Another Flow

The iSMS flow can be initiated by the end-user or by another flow. In the second situation, you must prepare the iSMS flow and the flow that triggers the iSMS flow as mentioned above.

To implement this behavior in your eSpace, you have the following elements:

Start iSMS element: This element is always a starting element and must be in the flow canvas of the iSMS flow. How?

Once the Start iSMS defines the commands available for the end-user, this element must be connected to a Send Message as follows:

Learn more about interacting with the end-user.

Start iSMS reference: This element launches the iSMS flow and must be in the flow that triggers the iSMS flow. How?

It is available at the action flow and when the action is executed, the iSMS is initialized.

An action flow with a Start iSMS reference, in a web flow for example, looks like this:

In the flow that is initialized, a new SMS session is created and all the subsequent interactions are associated to this new session.