An iSMS flow is an exchange of messages between the end-user and the eSpace.

In Service Studio, you have the Send Message and the Start iSMS elements and their specific editor to build the message, just by dragging & dropping the available elements.

When you associate a command with the Send Message element, the icon in the SMS flow is changed to:

You can add the following elements to SMS Screens (Wait Message, Send Message or Start iSMS):

These operations are available in the Screen Menu, in the Menu bar when the Send Message is selected in the Content Canvas, or by right-clicking the Send Message in the eSpace tree.

The Send Message request is issued asynchronously, the message is queued to the SMS Gateway and afterwards sent to the operator SMS as soon as possible.

See Also

Send Message Properties | Send Message and Start iSMS Runtime Properties