To define the screen flow of your eSpace you need to create the necessary navigation between your Wait Message, Send Message, or Start iSMS. The navigation is implemented through Connectors that can be created:

Connect SMS screens in the Content Canvas

While designing your SMS Flow, on the Content Canvas, simply connect the SMS Screens (Wait Message, Send Message, or Start iSMS) by clicking on the source screen and dragging to the destination screen. The next picture presents a connection created in the SMS Flow:

This connection is only graphical and, afterwards, you need to edit the SMS Screen (of the Wait Message, Send Message, or Start iSMS element) and define how the connection in the SMS Command section of the element's Properties Pane. Then the connector becomes instantiated and its color changes accordingly. See Connectors Layout below.

If you want to connect to an SMS Screen that belongs to a different SMS flow, use the Go To Screen element. How?

Connect SMS Screens in the SMS Command Section

While editing your SMS Screen (Wait Message, Send Message or Start iSMS), in the SMS Screen Editor, use the SMS Command section of the element's Properties Pane to connect your screens.

In this situation, Service Studio automatically creates the necessary Connectors in your SMS web flow. See Connectors Layout.

Connectors Layout

The possible destinations for your SMS commands are another SMS Screen or an action. Depending on the destination, the connector has a different color.

Link to a screen: If you simply want to navigate between screens, the destination of the SMS command is the screen that you want to jump to. In this situation, the Connector, on the Content Canvas, has the following layout:

Link to a screen action: If you need to execute some business logic before jumping to another screen, the destination of the SMS command widget is a screen action that will, then, flow to the screen. In this situation, the Connector, on the Content Canvas, has the following layout:

See Also

Interact with the User | Connect SMS Flows