When defining your email, Service Studio allows you to add extended properties for enhanced control of email headers (also known as MIME headers). Listed below are extended properties that are suggested for you in Service Studio.

Extended Property

Description

Importance

Use this extended property to classify the importance of your email regarding the recipient's reading. The higher the importance the sooner the recipient should read it. The possible values are:

  • high: the email is of the most importance and should be read as soon as possible.

  • normal: this is the default email importance, if none is specified, and is used in regular day-to-day basis emails.

  • low: the email is not important and may be read in an occasion of less workload or some spare time.

X-Priority

Set this extended property with the priority of your email regarding its sending urgency. Use an integer value ranking from 1 (lowest) to 5 (highest).

Return-Receipt-To

To receive a feedback notification email that your sent email was delivered to the recipient you have to specify here the email address where the notification email is to be sent. For example, 'delivered.notifications@mycompany.com'.

Disposition-Notification-To

To receive a feedback notification email that your sent email was read by the recipient you have to specify here the email address where the notification email is to be sent. For example, 'read.notifications@mycompany.com'.

Sensitivity

Use this extended property to set how sensitive it is to disclose the email content to other people than the specified recipients. The possible values are:

  • personal: the email content is personal. For example, a personal business between the sender and the recipients.

  • private: the email content is private. For example, a private company issue between the sender and the recipients.

  • company: the email content is related to the company. For example, a company communication of procedures or rules.

  • company-confidential: the email content is confidential to the company. For example, a contract that is being negotiated or information about a new marketing campaign.

You may use other email header properties, though, you have to manually add their name in the Name property of the email extended properties. To learn more about email properties see Mail and MIME Header Fields.

See Also

About Emails | Email Properties