Retail Banks Must Shift Focus to Fulfill Digital Promise

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Technology leaders at retail banks have reached a critical crossroads as they look to accelerate growth and deliver greater customer value. To do this, they’re embracing digital transformation. In fact, according to a recent IDG study, 84% of those surveyed said that digital transformation is a top priority for them. However, very few retail banks have successfully made the transformation to a complete digitized strategy. Many have taken a narrower view, implementing what’s commonly known as a “bolt-on” strategy, focused just on customer-facing apps and process redesign.

Read the report to find out:

  • Why a bolt-on strategy is inadequate
  • Which elements are essential for creating an omnichannel banking experience tailored to the customer
  • How the OutSystems low-code app dev platform helps banks achieve their digital transformation goals