All pre-built apps > Cases App
Cases App

Cases App
Get all your customer interactions centralized

The Cases pre-built app is a full-featured application that allows you to control and keep track of all customer requests and interactions. This app can be easily customized to your unique business needs, and fully integrated with your existing systems.

Ready to use functionality:

The Cases pre-built app provides easy-to-use interfaces that work great on every device and includes significant built-in functionality:

  • Manage customer cases reported through the Cases or Customer Portal, or via email;

  • Monitor all open cases by status and priority;

  • Keep a complete history of interactions during the full life cycle of a case;

  • Integrated with POP3 email account - emails sent by customers automatically create new cases;

  • Build a FAQ to centralize common case resolutions.


This app, fully customized to your needs in weeks.

If you need an app like this but don’t have the resources to customize it, we can help! With OutSystems Platform we can deliver this app fully tailored to your unique specs, in weeks!

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Are you a developer?

This pre-built app is open source and available for free in the OutSystems Forge. You can change existing functionality, integrate systems, and add your own new features extremely fast using OutSystems Platform.

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See this app in action

Click below to try this app now and see all its pre-built functionality!

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Need an app like this?

...but don't have the resources to customize it or deliver new apps? With OutSystems Platform we can deliver this app for you, fully tailored to your specs, in weeks!

Contact us

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