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Change Management Simplified – Grant Me Your User Feedback!

In a never-ending attempt to reduce the amount of time it takes to get changes incorporated into apps, OutSystems has up-leveled your ability to properly capture context and user feedback directly – across all devices.

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Whether it be a QA engineer that spots something that doesn’t quite look right or a business user that just wants that OneMoreThing™, the days of crude screenshots, emails, spreadsheets, and steaming abyss of unfindable requests are over. Use your tablet to let your development team know exactly what you want. Draw on the screen. Add a voice note (“I would love to see a graph here that shows the relative efficiency of my different service techs”), or just type something in. Everything the user sees and annotates gets balled up into a nice user story that developers can review in a beautiful interface that also allows them to jump directly to the screen in question and begin implementing the change. Ridiculously efficient and effective!

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Yes, OutSystems customers have been able to do this for quite some time, but we’ve recently streamlined and extended it across not just web, but all devices. Not simply satisfied using a web metaphor on mobile, we’ve extended it to take advantage of the capabilities and likely workflow of each device at the same time.

We hope you enjoy this update and that you use it to great effect further crushing cycle time. Want a sneak peek? Here’s a quick video:

Enjoy the awesome, let us know what you think in comments!

About the author

Sean Allen

Providing passionate perspectives on a variety of modern IT topics, Sean currently pours his energy into changing how the world thinks about delivering beautifully functional applications while injecting unprecedented efficiency into a status quo that threatens to swallow enterprise IT whole.

Comments

I had the opportunity to test this out and I think it’s really awesome.

The concept of using the mobile device usage patterns to let users draw on the screen and add a voice memo to their feedback is brilliant! It provides developers with all the information they need to truly understand what the users mean (which many times is practically impossible).

In the past, I’ve received my share of emails with screenshots and text descriptions of what users think is wrong or could be improved… and I felt the pain of trying to figure out what the hell they meant (not to mention the painstaking process of managing the feedback looks with email).

This way of capturing and managing user feedback is great and truly helps any development team in being able to respond to users quickly and effectively.

I love the way this new feature came out!

Michel

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