In this NextStep session Pedro Rosa Santos who leads the consulting services team for Keep it Simple, an OutSystems Partner, addressed how dynamic business applications can play a big part in the Insurance industry.

Pedro described the quantum leap experienced in the Insurance industry from 2005-2008 as it tried to deal with market demand for new products, online self service, the need for real-time information exchange with agent & broker channels and the drive to invest in new technology in order to reduce costs. The problem, Pedro explains, is that this has created an extremely complex IT environment for most Insurance companies around the globe – and the goal of building an infrastructure that is responsive to market needs – actually started to have the opposite result – preventing responsiveness!   (more…)