6 weeks
time to production
doc 1,400 
active documents being managed by the application 
users 12 profiles
with tailored user interfaces to manage specific information

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Bosch und Siemens Hausgeräte replaces the manual process to manage invoice clarification notes, in 6 weeks, with OutSystems Platform

The Challenge:

  • Bosch und Siemens Hausgeräte GmbH (BSH) is a leading European company in the household appliances market. The Portuguese branch of BSH was facing a common problem among companies that market their products through large distribution chains: customers often request BSH to clarify the amount on the invoices, claiming that there may be discrepancies with what was purchased. Typically this happens due to the complexity of the commercial terms, which include several variables like list prices, commercial discounts, marketing promotions and rappel discounts;
  • To respond to these requests, BSH had an ongoing "clarification notes" process that was mostly manual and required information input from several employees, making it prone to human errors and extremely time consuming;
  • The number of invoices pending payment and the high cost nature of this kind of products had a considerable impact on the company's cash-flow;
  • BSH needed a system to manage these clarification notes that would automate the whole process, reducing administrative overhead and substantially decreasing payments lead-time. 


The Solution:

OutSystems Platform was used to create a collaborative solution that supports an automated clarification workflow and provides tracking, approval and reconciliation functionalities to all the employees involved:

  • This web business application is integrated with SAP, to retrieve the necessary financial information. Every night the system validates the status of all invoices and identifies pending payments. An automatic email is immediately sent to the department responsible for that invoice, triggering a resolution workflow. To simplify the overall process each department receives only one daily email with all the relevant information;
  • The assignment to a specific employee within the department can be done automatically by the application or manually by managers. In case the assigned employee is absent, other workers can be included in the process, thus ensuring there are no delays in the clarification process;
  • The system registers all actions taken by each user, providing a full overview of the resolution procedure and of each employee's activity. It is also possible to add documents and comments, such as the content of a phone conversation, or request additional information to other employees in order to obtain a full understanding of the process being handled. This ensures that all user actions are auditable and well documented;
  • A process is considered "closed" when the amount pending payment equals zero. The documents that sustain the closing of the process are also added to the workflow (for example a credit note, a payment receipt or a complaint letter);
  • The information gathered during the whole process is available for future reference and can be used to identify patterns and bottlenecks that need to be adapted, allowing the company to continually improve its processes.



  • Fast Deployment - The capabilities of OutSystems Platform to quickly create enterprise applications allowed BSH to have the whole system ready in just 6 weeks;
  • The iterative methodology fostered by OutSystems Platform made it possible to include user's feedback during every phase of the project, thus creating a system that is fully aligned with the company and employees' specific needs;
  • The platform's capacity to integrate with existing systems lowered the complexity of integrating with SAP, dramatically reducing the project risk. Also, there was no need to customize SAP, since the application was fully and transparently integrated;
  • The multi-channel capabilities of OutSystems Platform were used to include Email interfaces in the process, accelerating communication and simplifying the process tracking and resolution. All invoices pending payment are automatically identified and assigned via email within 24 hours;


About BSH:

BSH Bosch und Siemens Hausgeräte GmbH, a joint venture between Robert Bosch GmbH Stuttgart and Siemens AG Munich, is a multinational group posting annual sales in excess of six billion Euros. The extensive brand portfolio includes the main brands Bosch and Siemens, Europe's best-selling brands. BSH is the market leader in Germany, the number one in Western Europe and is one of the three world's leading domestic appliance manufacturers.

Visit BSH website




  • Time-to-market – 6 weeks;
  • 1,400 active documents;
  • 12 different profiles;
  • All invoices pending payment are identified and assigned via email within 24 hours;
  • Auditing and tracking system available to overview the entire resolution process;
  • Easy to change resolution workflow;
  • Reduce administrative overhead;
  • Decrease payments lead-time: impact on cash-flow.


Project Card

Implemented by:



6 weeks



User Profiles:

12 different profiles.


Evaluation Criteria

  • Agile Methodology;
  • Fast application releases;
  • Flexibility and easy implementation of changes to guarantee constant business alignment;
  • Strong authentication and access control mechanisms;
  • Ability to easily integrate with existing systems.
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