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In just five months, working closely with the OutSystems team, CredAbility built its new financial well-being web application. The application was then passed over to an internal, seven-strong technology team to evolve and maintain. The CredAbility developers received support, training, and certification from the OutSystems Customer Success team.
Next came the accompanying mobile app, also developed in five months and released on iOS and Android a year after the web application. “The mobile app takes our customer relationships to the next level, placing us right in our customers’ hands,” says Nikolaos.
As with the website, the mobile app will continually evolve to offer new features and services to CredAbility customers. But it also provides something different in the form of “CredaBots.”
These new and fast-evolving chatbots are like a personal financial assistant. They help users create individual action plans to achieve goals like improving their credit score or getting on the property ladder.
“Over time, we expect CredaBots to do much more, with advanced algorithms to help highlight appropriate product offers, deals, and educational tips, based on user behavior patterns,” explains Nikolaos.
Reusing numerous pre-built components from the OutSystems Forge helps the developer team make even faster progress.