Fidelidade is the leading insurance operator in Portugal, marketing products in all insurance areas as part of a multi-brand strategy. It has the most diversified insurance products sales network in the Portuguese market which includes dedicated sales counters, associated mediators, agents, brokers, Fidelidade branch offices, post-office counters and internet and telephone channel.
Having grown in the previous decade through mergers and acquisitions, the insurance companies of Fidelidade now incorporate several business channels as well as different IT systems, applications and technical personnel from each acquired company.
The challenge was aligning the different teams and technologies with the company’s consolidated IT strategy. A big challenge was that much of the business logic for the different channels was hardwired into the mainframe systems. In addition the team had used screen scraping technology to update the legacy ‘green screens’. The result over the years was a mix of technologies.
Given this scenario, the first approach to get the IT team up and running was to focus as much as possible on a single development platform for all these systems and discontinue all the rest. As such, they discontinued their Siebel frontend systems, since Siebel wasn’t strategic, and focused on the CISN – Internal Channel development platform that most of their people knew.
The IT team began working in this manner, but soon realized that they needed a platform that allowed them to keep up with the channel systems' evolving functionality needs as well as supporting the ability to deliver new channels rapidly.
Furthermore as their internal channel applications began to grow in size and complexity the maintenance team found it could not keep up with the business change requests creating a bottleneck for the company. Effectively, their IT department was no longer able to respond to business in terms of development speed and productivity.
In addition to their internal channel platform the insurance companies’ IT department also used Microsoft .Net. This platform had evolved over time, with several older ASP and newer ASP.Net applications co-existing. Adding to the IT backlog, the older ASP applications were slowly being migrated to ASP.Net.
Along with this application migration, the IT team decided to shift their technical staff to the .Net development platform. This conversion, however, was not successful: it was taking much longer than expected and productivity was still lagging behind their expected standards.
Fidelidade’s insurance companies’ IT department needed a development platform that would support all IT team members and allow them to respond to business in a timely and reliable fashion.
OutSystems Platform was chosen as the development platform for their large-scale IT department because of:
- The increased productivity that OutSystems Platform enables them to achieve, allowing them to respond faster to business demands;
- The short learning curve of the OutSystems technology, allowing for a faster developer transition to OutSystems Platform as well as better resource management in their teams;
- The co-existence of their systems with new development on OutSystems Platform;
- The seamless integration and extension of their systems using a SOA architecture;
- The fact that OutSystems Platform generated standard .Net code, reducing the overhead of having to adopt and maintain a new platform.
Do you need a solution like this?