In the early days, delivering these capabilities was proving something of a challenge for Salsa’s off-the-shelf software packages. “Our default position is we don’t write software,” says Rui Oliveira, IT Director at Salsa. “If our ERP and retail applications can meet the need without customization, then we avoid bespoke development.”
But Salsa has learned over the years that success depends on collaboration across their ecosystem, and that collaboration often needs a helping-hand, over-and-beyond the out-of-the-box processes provided by packaged software solutions.
Rui explains further, “We try to avoid heavily customizing our SAP ERP and Cegid retail/POS systems. Firstly, such changes are slow and expensive to achieve, and secondly, the cost of ownership can quickly increase when upgrades come along.”
So, Salsa went in search of technology that could help them fill the gaps.