“As a Business Architect working between end-users and developers, OutSystems has made my job much more enjoyable,” says Linda. “Users used to wait nine months or longer. Now, they see results in shorter time frames and have much more say in how solutions work. My role has evolved from a traditional PM/BA to more of a Business Solutions Architect working with our customers.”
All of this is made easier by the OutSystems built-in feedback tool, which makes it fast and straightforward for users to request new functionality or flag problems.
“Right now, we have 12 apps,” says Linda. “Previously, I’d be context switching, with multiple emails about different apps. Interpreting requirements and passing them on to developers all took time. Now, the app feedback tool simplifies all of this. Users send contextual feedback directly from the applications, and those ideas and screen annotations arrive directly in the OutSystems LifeTime development environment. That means less context switching for me, and it’s quicker to get requirements into the hands of developers.”
Commenting on how using OutSystems has affected the role of developers in his team, Jim says, “Senior developers now effectively work as architects. OutSystems does a lot of the basics very quickly, so they have more time to focus on the user experience we provide.”