Product Operations Lead Engineer - Application Support, Site Reliability Engineering

  • London - United Kingdom
  • Full-time

The Opportunity

“The Site Reliability Engineering group is a global team responsible for providing 24x7 operational support of the company's Cloud, SaaS, ASP and hosted solutions. Those who excel in this role have the willingness and ability to jump in and learn new technologies as well as move between them quickly. We attract engineers with exceptional diagnostic and problem solving skills. You’ll have an opportunity to work with a diverse set of technologies and resolve incidents that can span a wide breadth of technical challenges.” – Sr Director, Site Reliability Engineering


What You’ll Contribute

  • As a generalist, support the full stack of Public Cloud, Private Cloud and hosted web-based applications.
  • Manage the operations and stability of the environments in accordance with established procedures and best practices, while contributing to continuous improvement within those processes and procedures.
  • Drive incidents to resolution.
  • Implement, monitor, refresh, and perform disaster recovery tasks on all supported applications.


What We’re Seeking

  • Intermediate to advanced RedHat Enterprise Linux (RHEL) experience.
  • Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, OpenAM). OutSystems a plus.
  • Working knowledge of relational database systems – MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC.
  • Working knowledge of LDAP design, implementation and networking.
  • Knowledge and experience administering multi-platform operating system environments (Windows and LINUX).
  • Working knowledge of Storage Management Solutions (SAN, NAS, etc.).
  • Working knowledge of networking systems and protocols, firewalls and TCP/IP networks, standards, and architectures. Hands-on knowledge of load balancers and firewalls desired.
  • Familiarity with ITIL standards and technologies (ServiceNow)
  • Scripting/programming experience in Puppet, Ruby, PERL, .NET, Python or UNIX Shell a plus.


Our Offer to You

  • A culture and work environment strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
  • The opportunity to make a difference by leveraging your unique strengths.
  • Highly competitive compensation and rewards.
  • Flexible work options, opportunities to give back to your community, social events with colleagues and a comprehensive benefits program inclusive of progressive parental leave.


Disclaimer: This job was originally posted on LinkedIn.