Product Operations- Senior Engineer

  • London - United Kingdom
  • Full-time

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!


Job Summary

This challenging and exciting position requires strong knowledge of both Red Hat Enterprise Linux and Microsoft Windows Server platforms, distributed web applications, an ability to learn new technologies quickly, and strong communication and organization skills.


Job Description

Role Background

The Product Operations group is a global team responsible for providing 24 x 7 operational support of the company's Cloud, SaaS, ASP and hosted solutions. They are responsible for coordinating and driving to resolution incidents that can span a wide breadth of technical hurdles. In addition to proficiency in the technologies described below, those who excel in this role have the willingness and ability to jump in and learn new technologies quickly along with exceptional diagnostic and problem solving skills. They are comfortable working with a diverse set of technologies and can move between them quickly. They have a strong customer service focus. 

This challenging and exciting position requires strong knowledge of both Red Hat Enterprise Linux and Microsoft Windows Server platforms, distributed web applications, an ability to learn new technologies quickly, and strong communication and organization skills. 



  • The Senior Engineer will be responsible for the following: 
  • Support new cloud and hosted web based applications running on LINUX and Windows, utilizing JBoss, Tomcat, OutSystems, MySQL, Oracle, MS SQL Server and technologies. 
  • Play a critical support leadership role in managing the operations of the environments and ensures this is done in accordance with established procedures and best practices. 
  • Implement, monitor, refresh and perform disaster prevention and recovery tasks on all supported applications. 
  • Facilitate the operational readiness of products and environments within the organization. 
  • Work within the team to ensure and maintain the stability of our environment. 

? ?

Skills and Experience

  • Extensive RedHat Enterprise Linux (RHEL) experience. 
  • Knowledge of web technologies (JBoss, Tomcat, OutSystems, Apache HTTP Server, OpenAM, BizTalk, WebSphere) 
  • Knowledge of relational database systems – MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC. 
  • Strong knowledge of LDAP design and implementation, and Windows networking 
  • Scripting/programming experience in Puppet, Powershell, PERL, .NET, or UNIX Shell a plus 
  • Knowledge and experience administering multi-platform operating system environments (Windows and LINUX) 
  • Experience with Storage Management Solutions (SAN, NAS, etc.) 
  • Working knowledge of networking systems and protocols, firewalls and TCP/IP networks, standards, and architectures. Hands-on knowledge of load balancers and firewalls desired. In-depth knowledge of TCP/IP and IP routing protocols. 
  • Strong verbal and written communication skills, self-directed, mentor, quick learner, team player, personable with management and team members, organized and willing to do what it takes to get the job done. 


Why Make a Move to FICO?

At FICO, you can advance your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.   We have a 50+ year history of excellence in providing analytics and decision management solutions.  Here are a few examples of our impact globally:

  • Credit Scoring —150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.
  • Fraud Detection and Security—2.5+ billion credit cards globally are protected by FICO fraud systems.
  • Lending —3/4 of US mortgages are approved using the FICO Score.


FICO’s proven science leverages the latest technology to drive consumer behavior insights and optimize business processes. We help many of the world’s leading banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.

Our success is founded on really talented people – just like you – who enjoy innovative and high-performance environments with the opportunity to grow.  Join the FICO Family and help change the way business makes decisions!

Learn more about how you can fulfill your potential at

FICO values the strength that diversity and a culture of inclusion bring to our workplace.  We are an equal employment opportunity and affirmative action employer and we’re proud to offer employment and advancement opportunities to all applicants without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.


Disclaimer: This job offer was originally posted on Monster.