Systems Support Engineer I

  • Georgia, Atlanta - US
  • Full-time

Systems Support Engineer I (Job Number:  0179493)


Job Purpose: Responsible for basic level design, integration, implementation and modification of assigned user information systems. This includes coordination of the installation, testing, operation, troubleshooting and maintenance of those systems. Provide functional and technical expertise in support of user systems operation and maintenance. May include support of labs, training facilities and general IT office software and hardware.


Major Responsibilities:

  • Conduct needs analysis, planning and scheduling the installation of new or modified hardware/software.

  • Develop functional and technical IT system requirements and specifications.

  • Provide technical support through allocating systems resources, managing accounts, administering passwords, documentation, security, recoverability and access.

  • Monitor and reports on system performance.

  • Maintain hardware and software inventories including developing and updating departmental distributed software license management policy.

  • Perform other related duties as assigned.


Basic Qualifications:

  • Education: Bachelor's degree in Computer Science or related field or equivalent combination of education and experience

  • Work Experience: Up to two years job related experience.

  • Certifications: N/A

  • Skills: This job requires working knowledge of standard concepts, practices and procedures associated with IT systems design, installation and maintenance.




Preferred Qualifications:

  • Preferred Education:  Masters Degree in Computer Science

  • Preferred Work Experience:  Four years experience

  • Preferred Certifications or licenses: OutSystems Professional Support Engineer Certification, OutSystems Associate Developer Certification, OutSystems Professional Developer Certification

  • Preferred Skills: Good Communication skills and a background in web development in CSS, Javascript and OutSystems platforms.


Additional Information: Relies on limited experience and judgment to plan and accomplish goals.


Impact & Influence: This position will interact on a consistent basis with: departmental users. This position typically will advise and counsel: departmental systems staff. This position will supervise: NA.