Responsibilities

• Plan, design, install, test & implement systems in accordance to specifications & service level. Where relevant, perform the necessary system programming & configuration.
• Manage systems changes through established change request process & provide status reports to the relevant parties.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability.
• Monitor the agreed service level (.e.g. service request, system availability),document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
• Provide systems related technical advice to customers or project team.
• Ensure the management of ICT systems adhere to established processes/ procedures, ITIL best practices and methodologies where applicable.
• Manage budget, resources and schedule for system implementation /operation activities
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams

Requirements

• Degree in Computer Science/Computer Engineering/ Information Systems or equivalent
• Years of IT Experience: 3-10 Years
• At least 2 years experience in system support
• Must have Skill: OutSystems Platform
• Experience in Microsoft Server, Virtualisation and System Management Tools is preferred

Disclaimer: This job offer was originally posted on Linkedin.