Technical Success Management

Technical Success Management is an OutSystems service you can purchase to accelerate the adoption of OutSystems and maximize the benefits you get from the platform as you grow.

A yearly subscription-based service, Technical Success Management provides access to a Technical Success Manager (TSM) and offers next-level support SLAs with guaranteed, accelerated response times. 

The TSM works closely with your technical team as a trusted advisor in the adoption and growth of OutSystems. Focused on your success, the TSM plans activities based on your specific context and goals. The TSM is a strategic asset helping to reduce the time it takes to deliver your first OutSystems applications and begin seeing measurable business benefits from the platform.

The Technical Success Manager supports you throughout your OutSystems adoption and growth with:

  • Proactive checkups and advice
  • Best practices for successful delivery
  • Superior support SLAs
  • Critical situation management
  • Platform setup guidance
  • Onboarding & training recommendations
  • Code quality review and architecture best practices
  • Proactive notification for new product capabilities

As your enablement journey progresses, the TSM’s focus shifts to more of a mentor relationship, helping to grow your company’s IT resources into experts on OutSystems who can then begin to coach and train others.

To learn more about OutSystems Technical Success Management, we invite you to download our datasheet.