Cases
Stable Version 2.0.0
Published on 9 Oct by 
Cases Team
Cases Team
Created on 05 August 2014
What’s new (2.0.0)

Version compatible with OutSystems 11.

Details
The Cases Manager sample app is a full-featured application that allows you to control and keep track of all customer requests and interactions. This app can be easily customized to your unique business needs, and fully integrated with your existing systems.
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The Cases App provides easy to use interfaces that work great on every device and includes a lot of built-in functionality that you can use out of the box:

  • Manage customer cases reported through the Cases or Customer Portal, or via email;
  • Monitor all open cases by status and priority;
  • Keep a complete history of interactions during the full life cycle of a case;
  • Integrated with POP3 email account - emails sent by customers automatically create new cases;
  • Keep a FAQs list to centralize common case resolutions.


This application is part of a portfolio that serves as an example of Service Actions implementation.

As in the image below, the portfolio is composed of 4 applications and 5 core services in 3 different business areas: Human Resources, Sales & Marketing and Operations.

The implementation follows the best practices described in this documentation.


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Category
Applications
Tags
Support Options
This component is not supported by OutSystems. You may use the discussion forums to leave suggestions or obtain best-effort support from the community, including from Cases Team who created this component.
Dependencies
See all 3 dependencies
Requirements
Platform
11.0.0.200
Database
All
Stack
All
Component Consumers
See all 1 consumers
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