Issue Tracker

Stable Version 1.0.0 (OutSystems 11)
Published on 14 December 2020 by 
Created on 14 December 2020
Details
Web application that collects and tracks all customer support interactions, from the creation of the ticket until its resolution. This app enables the customer support team to handle a ticket at any stage of its lifecycle (creating a ticket, editing it, reassigning it, and marking it as solved).
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The Issue Tracker is a responsive web app that provides easy-to-use and straight-to-the-point interfaces, with many built-in functionalities that are available to use right out-of-the-box:

 

  • A rich, clean dashboard page with the most important analytics that allows the user to immediately assess the progress of the tickets.
    • Filter by period (day, week, month and quarter)
    • Counter cards displaying the number of newly created tickets, tickets in progress, tickets that have been solved, and tickets that have exceeded their SLA.
    • Analytics displayed in charts.
  • A highly informative tickets page that aggregates the most important information about the tickets in a single table, presented clearly with a color scheme to highlight the necessary details. It allows users to:
    • Search tickets.
    • Filter by priority, assignee, creation date, and ticket status (different tabs on the table).
    • Act on tickets with quick pop-up actions.
  • An organized ticket detail page, where the user can see all information and history regarding a specific ticket.
  • A dedicated page to list all requesters and their basic information, all in one place. It allows users to:
    • Search requesters.
    • Filter by their organization (company), the date when the requester joined their organization as an employee, and the requester’s role inside their organization.
    • Act on requester information with quick pop-up actions.
  • A neatly organized requester detail page, where the user can see  all the information and history regarding a specific requester in detail.
  • A page listing all the organizations that receive support through the Issue Tracker app. It allows users to:
    • Search organizations.
    • Filter by organization name and the date when the organization started to receive support through the Issue Tracker app.
    • Act on organization information with quick pop-up actions.
  • A complete organization detail page, where the user can see all the information and ticket history regarding a specific organization in detail.
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Category
Demos & samples, Other demos & samples
Support Options
This component is not supported by OutSystems. You may use the discussion forums to leave suggestions or obtain best-effort support from the community, including from Forge Content who created this component.
Dependencies
See all 2 dependencies
Requirements
Platform:
11.8.0.12006
Database:
All
Stack:
.NET
Component Consumers
No consumers yet.
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