Making a user an administrator

Making a user an administrator

I have been granted admin role, however, when I reply to support case links, I get the following error:

Invalid Permissions

You don't have permissions to view the required screen. Please contact the system administrator.


You have to load the new profile. Try to logout and in again.

If the error remains and other users can enter, check if you are really admin in that application. It can be that:
1) you got the wrong role in the right place
2) you got the right role in the wrong place
3) you got the rigt role in not all the needed espaces.