Unable to connect to my environment in Outsystems cloud


I'm unable to connect to my environment in Outsystems cloud due to following error, could you please help me?

The content type text/html; charset=utf-8 of the response message does not match the content type of the binding (text/xml; charset=utf-8). If using a custom encoder, be sure that the IsContentTypeSupported method is implemented properly. The first 1024 bytes of the response were: '<!DOCTYPE html>
<html xmlns="http://www.w3.org/1999/xhtml" >
  <head><meta property="og:image" content="http://www.outsystems.com/CommunityBaseTheme/img/social_share_thumbs_120x100.png" />
<meta property="og:image:type" content="image/png" />
<meta property="og:image:width" content="120" />
<meta property="og:image:height" content="100" />
<meta property="og:image" content="http://www.outsystems.com/CommunityBaseTheme/img/social_share_thumbs_180x110.png" />
<meta property="og:image:type" content="image/png" />
<meta property="og:image:width" content="180" />
<meta property="og:image:height" content="110" />
<meta property="og:image" content="http://www.outsystems.com/CommunityBaseTheme/img/social_share_thumbs_200x200.png" />
<meta property="og:image:type" content="image/png" />
<meta property="og:image:width" content="200" />
<meta property="og:image:height" content="200" />
<script type="text/javascript" src="//use.typekit.net/jlz7hji.js"></script><script type="text/javascript">try{Typekit.load'.

Best Regards Miguel Pereira
Hi Miguel,

Make sure you are using the address of your personal environment, e.g. miguelpereira.outsystemscloud.com.
Don't include the http://.

Miguel, is your personal environment active? Can you access it with a browser?
Hi Miguel! Your personal environment was suspended and I just woken it up again. Can you please retry connecting?

This error occurs when your personal environment has been suspended. 

To wake up your environment just go to OutSystems Platform Home - http://www.outsystems.com/home - and click the "Wake it up now" button.

Your environment should be up and running in less than a minute.


Hi all,

Thank you very much for your help, I'm able again to access my personal environment. I'have one doubt, why did my personal environment became suspended? due to some period of inactivity?

Best regards,

It happens after two weeks of inactivity. Didn't you get any warning email?