Has anyone made something such that when someone submits an issue it will send an email to your engineers?  Also has anyone built a more advanced manager for it such that you can mark items as complete, inprogress etc?
Check the AgileManagement project on forge ... it collects new feedbacks and creates a new record in an application based on the feedback.  It could be modified to send an email notification as well.
Interesting, thanks for the info!  Yes, that looks like it would help us out greatly.