[CKEditor] Error creating Email, unable to fetch if I add picture

[CKEditor] Error creating Email, unable to fetch if I add picture

  
Forge Component
(11)
Published on 12 Oct by OutSystems Labs
11 votes
Published on 12 Oct by OutSystems Labs
Hi I'm using the component to create a variable that I'm using into an Email. If i send just text is working fine, but if i add a picture than i receive a message that said unable to fetch.

Do you have any suggestion?

Many thanks

Simon
Examine the error message, you will see what URL is trying to be accessed to download the file. Make sure that URL can be reached from the server. The problem is that the CK Editor will upload the file to itself and store it there, and then try to link it in the text but it sometimes uses a domain name that the email system can't reach.

J.Ja
Hi Justin,

yep, your explanation make a lot of sense, but i have installed on my server also "campaign" that is working fine, I mean that i can send email with picture without problems. So I'm not able to understand why one application is able to reach the email server and the other one not. How can i debug this?

many thanks

s

Hi Justin,

Fixed!, I just swap part of the address (that has a seo rule) with the real ip of the server, and now it is working!

Many thanks for the help, and have a good weekend!

s

Simon -

Great! Glad it's working... have a good weekend as well!

J.Ja