Hi, I would like to close my account as I am not using it lately.
What is the procedure to close my account?
 
We test some time ago your system but now we want to completely delete our account and un-register. We didn't find any link or procedure. Can you help us or do for us. Thank You,
But Neri, how could you turn your back on such a great Platform? I am lost for words...

Yeah, this is a bit tongue-in-cheek, sorry :)
I feel a slight irony... anyway we are so small that this platform is just too much for us...
Neri,

I agree that for small businesses, the licence and infrastructure costs are too steep. Anyway, I would try to reach OutSystems by e-mail or phone, as they are not regularly reading the forum.
Thanx very appreciated....
Hi Neri, 

In fact there's no option for you to do it by yourself, I'll ask to Customer Experience to remove your accounts.

Trust to see you in the future when it becomes reasonable for your business.

Best Luck!
Ricardo 

Hi Ricardo,

Is it possible to do the same for me too? I can't seem to find the right way to do it.


Thanks,

Fanny


Ricardo Araújo wrote:

Hi Neri,

In fact there's no option for you to do it by yourself, I'll ask to Customer Experience to remove your accounts.

Trust to see you in the future when it becomes reasonable for your business.

Best Luck!
Ricardo 



Hi Fanny,


Your account has been disabled as requested.


Although we don't yet have a self-service option for this, you can always contact us to request it.

I'll leave here a quick reference how to request this just in case anyone stumbles onto this thread:


  • Log in to OutSystems website with the account you wish us to disable
  • Access our Support Portal and Create a Case


  • On the Infrastructure field, fill in with Personal Environment:


We'd be glad to assist you, but we'll be really really sad to see you go, so let us know your thoughts.


And if there is anything we can do to improve your experience, we'll be there for you!


Cheers!

It is the same for me, is about 3 years that we tested your platform and is not possible to close the account and all the messages belonging.....

Hi Neri,

First, let me advice you to take a new, fresh look at the Platform, as in three years it has evolved a lot :). That said, in Ana's post above she details the instructions to request removing your account.

Hello, will it be possible to register with the same e-mail address after closing account?

Solution

Hi all,

With the introduction of the GDPR OutSystems made it possible to close your account with having the requirment to create a support ticket.

If you want to close your account pleaes follow the steps below:

  1. Click on your user avatar in the top right corner after that click on Profile
  2. Click on the "3 dots" in your profile and after that click on settings

  3. Here you will see the button "Close My Account"

Kind regards,
Martijn Habraken

Solution

Hello Martijn


Not fully implemented 

But I don't pretend abandon this great Platform !!! :) 

Alberto, what do you mean? (Also, it's possible to Edit your answer (within a certain time), no need to post twice! Glad to hear you're not abandoning us though :).)

Alberto Ferreira wrote:

Hello Martijn


Not fully implemented 

Hi Alberto,

It seems you looked the wrong point. It's not under your profile picture.
As Martijn explained;

1. Go to profile
2. Click 3 dots > Settings
3. Don't click close my account button :p

With best regards,
F.Karatay

Thanks Karatay.