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The PDF generator is not configured. Please go into HtmlPdfConverter backoffice (...)

Community › Forums › Technology & Integration

The PDF generator is not configured. Please go into HtmlPdfConverter backoffice (...)

  
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Hello
We will migrate the platform version to 9 and now PDF is giving this error

"The PDF generator is not configured. Please go into HtmlPdfConverter backoffice and upload the executable"

Thanx in advance for your help!
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Hi Carolina,

Have you already tried to upload the executable again? I'm not sure, but it seems that for some reason the executable file on the server was deleted with the platform server upgrade... 

You can find more info in the instalation instructions of the component: http://servername/Html2PdfConverter/InstallationIntructions.aspx


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Alternatively, it could be a matter of priviliges? IIS must be able access the executable.
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André Siébra wrote:

Hi Carolina,

Have you already tried to upload the executable again? I'm not sure, but it seems that for some reason the executable file on the server was deleted with the platform server upgrade...

You can find more info in the instalation instructions of the component: http://servername/Html2PdfConverter/InstallationIntructions.aspx



404 Error is coming when i tried to open that installation Link. Can you elaborate how can i achieve this ?

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