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The PDF generator is not configured. Please go into HtmlPdfConverter backoffice (...)
Question
Hello
We will migrate the platform version to 9 and now PDF is giving this error

"The PDF generator is not configured. Please go into HtmlPdfConverter backoffice and upload the executable"

Thanx in advance for your help!
mvp_badge
MVP
Rank: #106
Hi Carolina,

Have you already tried to upload the executable again? I'm not sure, but it seems that for some reason the executable file on the server was deleted with the platform server upgrade... 

You can find more info in the instalation instructions of the component: https://servername/Html2PdfConverter/InstallationIntructions.aspx


Rank: #18752

André Siébra wrote:

Hi Carolina,

Have you already tried to upload the executable again? I'm not sure, but it seems that for some reason the executable file on the server was deleted with the platform server upgrade...

You can find more info in the instalation instructions of the component: https://servername/Html2PdfConverter/InstallationIntructions.aspx



404 Error is coming when i tried to open that installation Link. Can you elaborate how can i achieve this ?

mvp_badge
MVP
Rank: #2
Alternatively, it could be a matter of priviliges? IIS must be able access the executable.
Rank: #42730

Hi All,

Am also facing similar issue in my test environment where i have configured the application as per the installation checklist but still getting the error.

Can you please also let me know how should the IIS must be access the executable. Is there any specific process. Kindly do the needful.

Thanks much in Advance..!!

Regards,

Sripriya Sekar