I've downloaded and published the latest version of OutSystems Now.
I can view and select the developed apps on my environment through a browser on the OutSystemsNowService page.

But when I try the OutSystems Now app on my mobile I get an error.
If for example, the URL to access an travel expense app named TravelMoney is app.mycompany.com/TravelMoney, I'm assuming that what I need to input on the mobile is app.mycompany.com(when on the company's network).
This doens't work -> There was an erro trying to connect to the provided environment, please try again.

When on the Internet, I put in the public IP and get the same error.

I'm at a lost.
Are there any more steps needed for it to work? What am I missing?

Any help would be greatly appreciated!

Hi Carlos,

Does server you're trying to connect to have a valid SSL certificate?
BTW, are you trying to do it on Android or iOS?



Hi Rúben,

No it doesn't have an SSL certificate. Is it mandatory? It only connects throught https?
And I am trying it on WP 8.1! ;)
Hi Charles,

It must be a valid certificate :/
Suggestion: Try against your personal environment!


Hi guys.

I know that this is an old thread, but I've been trying to provide OutSystems Now to our users recently and I'm hitting a wall.

Currently running on OS 9.1 with OutSystems Now installed and the certificate is also installed.

I always get the following message when trying to connet to my environment using the OutSystem Now app: "There was an error trying to connect to the provided environment, please try again."

I only have the certificate installed in the server, and the OutSystems Now web flows and Web Screen aren't requiring HTTP Security.

Thank you,

Carlos Vinhas


Did you find the solution? We are facing the same problem - the https URL opens on browser (mobile and pc) but not in OutSystems Now

We are investigating if the problem is on the reverse proxy because on Service Center we have the log below. So it's converting to http.

Error Detail            


HTTPS connection required.

Environment InformationeSpaceVer: 10 (Id=13561, PubId=17348, CompiledWith=10.0.1010.0)
RequestUrl: http://schenker/OutSystemsNowService/rest/OutSystems/ValidateURL (Method: GET)
AppDomain: /LM/W3SVC/1/ROOT/OutSystemsNowService-34-132114815120062468
FilePath: D:\OutSystems\Platform Server\running\OutSystemsNowService.0432148852\
ClientIp: X-Forwarded-For:
Locale: en-US
DateFormat: dd-MM-yyyy
PID: 7676 ('w3wp', Started='8/28/2019 9:23:45 AM', Priv=1695Mb, Virt=19339Mb)
TID: 355
Thread Name:
.NET: 4.0.30319.42000
HTTPS connection required.
   at OutSystems.RESTService.Controllers.RestServiceApiController.ValidateRequestSecurity()

Our issue has been fixed adding a header on OutSystems table. (OutSystems.HubEdition.HTTPtoHTTPSproxyHeader)

(item 2)


C - End-to-end SSL and SSL Offloading