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[SilkUI framework] - Surfaces and Touch Screen Laptops are detected as tablets
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Nuno Fernandes
Posted on 2016-03-16
Nuno Fernandes
Rank: #13765
Posted on 2016-03-16
Hi,
SilkUI is detecting Surfaces and touch screen laptops as Tablets when using Internet Explorer 11.
Can we override this behaviour?
Best Regards.
Samuel Jesus
Posted on 2016-03-17
Samuel Jesus
Rank: #146
Posted on 2016-03-17
Solution
Hello Nuno,
Surface tablets (and touch screen laptops) running windows 8 / 8.1, have 2 different Internet Explorers: Metro and normal.
If you open Silk on the metro app, you will see it as a tablet. However, if you open it on the regular Internet Explorer 11, it should detect as a desktop.
Please test on the normal Internet Explorer, and if it still showing the tablet interface, please send us the following information:
Screenshot of your homepage with the problem replicated.
Windows Version
Silk UI Framework version (to check the version, please access the following URL: myserver/SilkUIFramework)
Best Regards,
Samuel Jesus
Solution
Nuno Fernandes
Posted on 2016-03-17
Nuno Fernandes
Rank: #13765
Posted on 2016-03-17
Solution
Tablet.png
Hi Samuel
We are testing in Internet Explorrer 11 as you can see in attached image. All Laptops and Surfaces are connected to a regular monitor so this behaviour is strange.
We are using SilkUi 1.2.1.
Best regards,
Nuno Fernandes
Solution
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