ERROR to get connectio to Environment

ERROR to get connectio to Environment

  
After spent some hours to get connection to my environment without sucess, i decide to get help.

On attenpting to get connections to my Environment, i get the error message "time-out"
see attached file

 
this is what happens when I access to the service center 
Hi Mário,

It looks like something is wrong with you personal environment.
I suggest you send an email to support@outsystems.com asking for help.