Outsystems Now Issue with enterprise account

Outsystems Now Issue with enterprise account

  

Hello,


Outsystems Now app is working fine with my personal environment credentials. But, when I was trying to get in with our enterprise account details (hosted server), it is not allowing me in. A request timed out error is being displayed. Please advise what should I inform out OS Infrastructure admins to give us the access. Also, find the attached screen shot for reference. Thank you.

Hi Gokul,


Some things to check:

 - Is the server accessible from network you are accessing it? Ex: can you access it when using a browser in your phone?  

 - Does the server have a valid https certificate? Ex: again, when accessing it in your mobile browser can you use https without accepting any certificate warnings?

 - Is the OutSystems Now component installed in the server? https://yourserver/OutSystemsNowService/


Regards,
João Rosado