Email Service does not work

Email Service does not work

  

Hi 


I'm trying to make use of the email service. Ive configured my email on service center but I still do not recieve an email or error message

Hi Gontse,


Can you check the "Emails" page in the Monitoring in Service Center? Does it have any email there in the log?


Regards,
João Rosado

Hi Joao


I apologise for taking too long I had to go meet up with another client. I do not see any email logs here

João Rosado wrote:

Hi Gontse,


Can you check the "Emails" page in the Monitoring in Service Center? Does it have any email there in the log?


Regards,
João Rosado



Hi,


If you have no logs in the "Monitoring->Emails" page there it means that the SendEmail action is failing.

Can you debug your application and see if it's actually succeeding?


Regards,
João Rosado

Hi 

I'm receiving this error on the logs:


Error sending email 4: No connection could be made because the target machine actively refused it 40.96.19.226:587    at System.Net.Sockets.TcpClient.Connect(String hostname, Int32 port)
   at #Bof.#Aof.#dpf.#Aof()

That means that your server is not being able to connect to the smtp server that you configured.

Check that the hostname and ip are correct. You may need to talk to your IT team if everything looks correct.


Regards,
João Rosado