Network problems while updating app

Network problems while updating app

  

Hi,

I am having some issues regarding bad internet connections when updating the app, if my network status is online but the netwrok are not strong enougth the application are giving the error "there was an error processing your request" and then i could not go into the app and it stops in the splash screen.

Had someone already have this problem ?

Another thing, someone knows if it is possible to update the app only when the splash screen runs and not during the naviagtion through the app?

Hi,

At the time of the error, do you see something in the service center logs?

Hi Inês,

I don't think it's possible to disable updating the app during normal screen operation. Typically, you'd want users to start the app only once, so the splash screen will only show occasionally, but you would like to be able to push updates as quickly as possible.

Hi Inês,

What version of the platform are you using?