Unable to connect cloud personal environment

I am getting below attached error while connecting to cloud environment from outsystem sudio. Cloud account is active. Please help to resolve this issue. 

Hi Nilesh,

It seems that you are entering wrong user name password.

In username, you need to enter email address which you have used to create outsystems account and your password will be the password of your outsystems account. Try with this.

Thanks and Regards,

Suraj Borade