Unable to connect cloud personal environment

I am getting below attached error while connecting to cloud environment from outsystem sudio. Cloud account is active. Please help to resolve this issue. 

  There was an error contacting 'noriko-okuda.outsystemscloud.com':
  Host not found.

the state of my personal environment by visiting

applications --- OutSystems NOW 1.0
                 Silk UI Mobile 1.0
Environments --- noriko-okuda.outsystemscloud.com
                 Development   Platform health is OK
                 Servers       1 server
                 Database      157 MB used out of 2 GB

Hi Noriko,

are you still having problems? I'm asking this because sometimes that kind of issues are temporary.

If the problem persists, please submit a support case https://www.outsystems.com/SupportPortal/CaseOpen/ the cloud team will help you with that.


Hi, Vera
Thank you for your following!
I still having problems, so I submit a support CaseOpen.