Hello we've been exploring the platform and while creating/testing a form we changed the password for the admin user, while trying to figure out what we did wrong we made to many login requests to the platform and now the platform doesnt allow us to login.
we found this
https://success.outsystems.com/Support/Enterprise_Customers/Troubleshooting/“Too_many_failed_login_attempts”_error
But we cant access the users app, we can access the service studio, also the tab for the Monitoring > Security appears empty.
So is there a way to restore to default values to the user linked to the main account from service studio.
Hi, Are you using the personal environment?
Paulo Ricardo Fagundes Júnior wrote:
Yes we are.
EDIT: we changed the brute force properties, so we can acess the users with no limit now.https://success.outsystems.com/Documentation/10/Managing_the_Applications_Lifecycle/Secure_the_Applications/Protection_against_Brute_Force_Attacks
but we still cant access it with the admin credentials.
By acessing the serviceStudio we are also able to see the credentials(password is encrypted) but it doesnt match when we try to login.
SQIMI TEST wrote:
In this case I think you need to open a case for Outsystems, because only they have access.
Sorry for not being able to help you.
No problem we found the cause, we when updated the password it also changed the Is_active field. And the Users app doenst look for the inactive users.