Too many failed login attempts

Too many failed login attempts

  

Hello we've been exploring the platform and while creating/testing a form we changed the password for the admin user, while trying to figure out what we did wrong we made to many login requests to the platform and now the platform doesnt allow us to login.

we found this 

https://success.outsystems.com/Support/Enterprise_Customers/Troubleshooting/“Too_many_failed_login_attempts”_error

But we cant access the users app, we can access the service studio, also the tab for the Monitoring > Security appears empty.

So is there a way to restore to default values to the user linked to the main account from service studio.

Hi, Are you using the personal environment?

Paulo Ricardo Fagundes Júnior wrote:

Hi, Are you using the personal environment?


Yes we are.


EDIT: we changed the brute force properties, so we can acess the users with no limit now.https://success.outsystems.com/Documentation/10/Managing_the_Applications_Lifecycle/Secure_the_Applications/Protection_against_Brute_Force_Attacks


but we still cant access it with the admin credentials.

By acessing the serviceStudio we are also able to see the credentials(password is encrypted) but it doesnt match when we try to login.

SQIMI TEST wrote:

Paulo Ricardo Fagundes Júnior wrote:

Hi, Are you using the personal environment?


Yes we are.


EDIT: we changed the brute force properties, so we can acess the users with no limit now.https://success.outsystems.com/Documentation/10/Managing_the_Applications_Lifecycle/Secure_the_Applications/Protection_against_Brute_Force_Attacks


but we still cant access it with the admin credentials.

In this case I think you need to open a case for Outsystems, because only they have access.

Sorry for not being able to help you.

Paulo Ricardo Fagundes Júnior wrote:

SQIMI TEST wrote:

Paulo Ricardo Fagundes Júnior wrote:

Hi, Are you using the personal environment?


Yes we are.


EDIT: we changed the brute force properties, so we can acess the users with no limit now.https://success.outsystems.com/Documentation/10/Managing_the_Applications_Lifecycle/Secure_the_Applications/Protection_against_Brute_Force_Attacks


but we still cant access it with the admin credentials.

In this case I think you need to open a case for Outsystems, because only they have access.

Sorry for not being able to help you.

No problem we found the cause, we when updated the password it also changed the Is_active field. And the Users app doenst look for the inactive users.