[In-App Chat Web] Automatic answers based on used words

[In-App Chat Web] Automatic answers based on used words

  
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Published on 2017-11-23 by Labs
4 votes
Published on 2017-11-23 by Labs

How do I manage to generate automatic responses in the chat functionality based on keywords? So if someone just logs in that you give him a number of choices

Example:

Hello <name>, What do you have a question about?


For example, the customer responds with:

I have a complaint.

The chatbot must then refer the customer to the complaints page.

In the example on SILK UI, the chat function itself answers. How do I accomplish this?

What you are probably looking for is a chatbot. There are a number of chatbots available, including some free.


Among the most popular ones are IBM Watson Assistant and Dialogflow by Google.