Request failed with error using mobile phone

Request failed with error using mobile phone

  

Hi,

Please help us on how to resolve this error ("Request failed with an error "). We already installed our application in our mobile phone using our Development APK and we are now starting to test our application using our mobile phone but unfortunately we encountered that error.

I'm just wondering if we are using a web browser (google chrome) we actually successfully test our application but using mobile phone we always encountered that error. Thank you 

Hi Reuben,

Did you establish whether there's any connection between the phone and the back-end? Do you see any errors in Service Center? Can you debug the app on the phone successfully?

Hi,

Are you using an on-premises Outsystems installation? If you are, did you install a valid SSL certificate on your server? 

This is one of the most common causes of errors for mobile applications generated in on-premises installations.

Either way, you should check your Service Center error logs for more information.

Cheers,

João

João Mateus wrote:

Hi,

Are you using an on-premises Outsystems installation? If you are, did you install a valid SSL certificate on your server? 

This is one of the most common causes of errors for mobile applications generated in on-premises installations.

Either way, you should check your Service Center error logs for more information.

Cheers,

João

Hi,

Upon checking to our administrator our server has a self sign SSL certificate. Don't know if this is the cause the error. Please advise. Thank you