[Camera Plugin] Uninstalled Application

[Camera Plugin] Uninstalled Application

  
Forge Component
(11)
Published on 26 Sep by OutSystems R&D
11 votes
Published on 26 Sep by OutSystems R&D

Hello,

Our team is currently using the Camera plugin for camera access and it works fine. However, when a user uninstalls the application and installs it again, the pop-up for the access permission does not show anymore so when the user tried to upload, the take photo does not work anymore. Is there a way we can fix this?

Thanks!

We had the same problem the other day.

What we did to fix it was:
- delete the camera plugin from ServiceStudio.
- Download and install it again.
- Regenerate the app.
- Redownload the app on the phone
After that we have not (yet) encountered the problem again

I also encountered the same problem.

Eric Bulters wrote:

We had the same problem the other day.

What we did to fix it was:
- delete the camera plugin from ServiceStudio.
- Download and install it again.
- Regenerate the app.
- Redownload the app on the phone
After that we have not (yet) encountered the problem again

Hi Eric,

I'll try your suggestion. Thank you!

Angeli Olais wrote:

Eric Bulters wrote:

We had the same problem the other day.

What we did to fix it was:
- delete the camera plugin from ServiceStudio.
- Download and install it again.
- Regenerate the app.
- Redownload the app on the phone
After that we have not (yet) encountered the problem again

Hi Eric,

I'll try your suggestion. Thank you!

You are welcome, hope it works for you too.
Let us know


Eric Bulters wrote:

Angeli Olais wrote:

Eric Bulters wrote:

We had the same problem the other day.

What we did to fix it was:
- delete the camera plugin from ServiceStudio.
- Download and install it again.
- Regenerate the app.
- Redownload the app on the phone
After that we have not (yet) encountered the problem again

Hi Eric,

I'll try your suggestion. Thank you!

You are welcome, hope it works for you too.
Let us know


Hi Eric, 

I've tried your suggestion and it worked on Android devices. However, the same issue still occur on iOS devices.