[SAML Platform Authentication] Behavior between IT apps and Service Studio

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Published on 21 Feb by Alexandre Costa
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Published on 21 Feb by Alexandre Costa

Is expected behavior of this component that every time you log into an IT application, such as /ServiceCenter, it invalidates you current session in Service Studio? Perhaps I have something configured incorrectly, but we are finding this to be consistently the case in all of our envs:


1. Get SAML token, log into Service Studio

2. A while later, need to look at logs during development, get SAML token, log into /ServiceCenter

3. Service Studio is disconnected from the environment.


Thanks,
Charles