Personal Environment stuck in "Waking Up"

I signed up last week. Haven't been able to connect to my personal environment since. When I sign in, I get this:

When I go directly to the application and try to sign in, I get the following:

Any reason as to why this is happening and how to fix it?

Hello Lloyd!

Thank you for contacting us regarding this situation.

We were looking at this, and we are glad to let you know that we were able to fix the situation that was causing the provisioning process to take longer.

Could you please let us know if you are now able to access your personal environment?

With best regards,

Ricardo Serra | OutSystems Support

HI Lloyd Rodriguez,

it happens when you don't use the environment frequently , logout and login should work.

if not, check below link or contact