[Html2PdfConverter] PDF failed to load when generated from page inside my environment

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Published on 17 May by Guilherme Pereira
61 votes
Published on 17 May by Guilherme Pereira

So, just like what the title said, I cant make a working pdf from my own environment URL (my environment is on premises)
Case Sample :
I got 2 environment, A (On premises) and B (On Cloud)
I tried to generate pdf from url https://A.co.id/servicecenter and https://B.co.id/servicecenter.

As you can see, what i got from A is example 1 and B is example 2, pdf from B is generated successfully and I can open it, but the one i got from A (example 1) is broken. There is no difference at all except A is on premises and B is on cloud (anonymous surely can access the page). Anyone can help or have suggestion as to why did this happen? And how to solve this? Is the problem is with the server on premises?

Hi Abdiel,

Does the user on Envoirment A as permitions to write on the Binaries Directory? It is Normally the most common cause.


Best Regards, 

Pedro Domingues

Pedro Filipe Domingues wrote:

Hi Abdiel,

Does the user on Envoirment A as permitions to write on the Binaries Directory? It is Normally the most common cause.


Best Regards, 

Pedro Domingues


Yep, I already grant access to the binary directory. This shouldnt be the problem I think, because if its the problem then I wont be able to get the pdf even from other URL (in this case from B environment or other url like google etc).