30 minutes after the publication when I go to download the apk, it is still in preparation, as you can see on link Is it normal?

Service studio v 11.0.506.0

https://www.screencast.com/t/khjhv9f7p5


Regards,

Gonçalo Almeida

Goncalo Almeida wrote:

30 minutes after the publication when I go to download the apk, it is still in preparation, as you can see on link Is it normal?

Service studio v 11.0.506.0

https://www.screencast.com/t/khjhv9f7p5


Regards,

Gonçalo Almeida


Hi Gonçalo!

I think it isn't normal. The longest I've waited was 5 minutes...

Have you tried to see if it was all good at Service Center under Monitoring -> Mobile Apps?

Regards,

João

Yep... 


https://www.screencast.com/t/usnVjtBmdo6



João Vasconcelos Dias wrote:

Goncalo Almeida wrote:

30 minutes after the publication when I go to download the apk, it is still in preparation, as you can see on link Is it normal?

Service studio v 11.0.506.0

https://www.screencast.com/t/khjhv9f7p5


Regards,

Gonçalo Almeida


Hi Gonçalo!

I think it isn't normal. The longest I've waited was 5 minutes...

Have you tried to see if it was all good at Service Center under Monitoring -> Mobile Apps?

Regards,

João



Hello Gonçalo, 

Open a support ticket. This happened to me (in a personal) and they solved it. 

Cheers