Lifetime analytics doesn't show data of client acess. In service center don't have any error can help to solve the problem. Any help?


Thanks:

João Henrique

Hi João,

Did you switch on the Environment Monitoring Status for your environment?

If you click on configuration on the analytics screen you can set it per environment.

Regards,

Daniel

Hello Daniel. Yes it's on for this environment.

Thanks:

João Henrique


I noticed in your screen print in the upper right corner that selection is today.

Did you try to set it on last month or custom for a larger date period, and do you than still see no data?

In the environment in which you have lifetime running you should see logging on LifeTimeAnalytics module, could you check the timer log for HarvestAndGroupData? 

If we put last month or week, we have data only for a few days. Here is the timer logs.


Thanks:

João Henrique

Ok as far as I can see the timer runs nicely every 15 minutes.

I am running out of what could be wrong, the only other thing, which is probably not something you did, is exclude specific applications from monitoring, did you?

Hi. No, all aplications with monitoring enable.


When i reinstall service center of lifetime, analytics works for a while with some applications.

Sorry I don't know, you could create a support case at OutSystems or call them.


I have similar problem where only the BAM_Reports application has data.  Everything else below it doesn't.  It was suggested by the Support team to disable/enable analytics, but it didn't work.


We are also getting "Performance Probe" errors, which they thought could be related, but if it was, then why would only 1 app show the analytics?

Hi. No one knows what this mistake is? I opened a support ticket over a month ago and i have no answer, i need to resolve this quickly. Even over the phone they didn't help me. Over the last few months, I have had problems with slow of outsystems support.

Thanks:

João

Hi,

What did you mean with they did not help you on the phone? They didn't have a solution ? I suggest you try keep calling. My experience the last year with support is that you have to be with a bit of luck to get a more senior staff member to help you.

Regards,

Daniel

Hi. Exactly Daniel, they didn't have a solution. They keeped to call me back, I'm waiting since 14 August and nothing. I Don't have pacience to call again and again... I need solution and fast.


Thanks: 

João Henrique

Hi,

I am sorry to hear about that, that's bad.

Regards,

Daniel