[OutSystems.AI Chatbot] Unable to get the chatbot to reply

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Published on 14 Oct by Félix Barros
8 votes
Published on 14 Oct by Félix Barros

Hello,


I followed the chatbot creation guide step by step but my chatbot won't work. 

  • It doesn't display the "welcome message" even thought I have defined it when creating the chatbot in the first place.

In addition, it doesn't reply to any of my queries. I can see in the admin console, under integration that it is talking to Azure, but won't display the responses in the web application. My bot resource in Azure perfectly replies to queries in the test environment of the Azure. I have made sure that the keys are correct. Please advise! 


 


Hello!

Do you have configured any webhook in the azure portal?


Bruno Martinho wrote:

Hello!

Do you have configured any webhook in the azure portal?



Nope

Shah Z wrote:

Bruno Martinho wrote:

Hello!

Do you have configured any webhook in the azure portal?



Nope

Honestly, I am not even sure what configuring the webhook in azure means...


Ok, can you check the integration log in service studio filtered by the application with the chatbot?


Whenever you type something there must be rest request to azure bot framework.

See if the requests are successful or if there are errors, please

Please check the logs in service center, not studio. Sorry...

Bruno Martinho wrote:

Ok, can you check the integration log in service studio filtered by the application with the chatbot?


Whenever you type something there must be rest request to azure bot framework.

See if the requests are successful or if there are errors, please

Here is screenshot of the errors and integrations log

Can you please check in your Azure portal, if there are any errors in the Direct Line channel?


Bruno Martinho wrote:

Can you please check in your Azure portal, if there are any errors in the Direct Line channel?



There seems to be no errors. Here is a screenshot:


Ok, next troubleshooting step:

Can you check on the Chrome developer tools, in the console if you have error, please?

Have you created and moved webhook template into this project to handle answers? If not, please do that

Solution

Hi folks,

I did that. The reason it wasn't working because I was using IE to use the application. It worked perfectly in Chrome.

Solution

Hello!

Can you tell me what version of IE were you using?

Thanks,

Bruno