RichWidgets Popup InfoBalloon init error

RichWidgets Popup InfoBalloon init error


I have a very strange error with this widget.
On some of my application screens, when using the infoballoon widget I'm getting the following error:

Error: RichWidgets_Popup_InfoBalloon_init is not defined

It appears once I open the screen, but doesn't happen on all of them.
i.e, I have it on a ListScreen and a ShowScreen. The list screen displays the Error and the ShowScreen work's fine.

Any suggestions?

Thanks a lot.

André Santos

I have the same problem, did you solve the problem????, How???.

Nelson Inácio
No, I still have the same problem.

Numerous AJAX related fixes, namely ones that caused similar issues, were introduced in Platform Server version Could you tell us which version of Platform Server are you using? You can find version in TechCenter Downloads, in Release Candidates for Agile Platform 4.2.

Please let us know whether updating solves your problem. Thanks.
I have updated to Platform Server version

Problem solved!

Thank you,

André Santos

I am having this problem too, for Popup Editors (not balloons); but as I am not the System Administrator (and for a few other reasons) a Platform upgrade is not an immediate option.

Is there a workaround until I can get the upgrade, please?

Your input will be hugely valuable. Thanks.