Cannot open the app download link with Safari

Hi all

I am facing an issue with download link error. I have created the app before and download the app by safari successfully. I made some changes and re-Generate the app on Service Studio. I deleted the app and I want to re-download the app. There is an error on safari when I scan the QR code on my iPad. 

The Error:

"There was an error processing your request."


On the Server Center error log:

eSpace: NativeAppBuilder

Module: ErrorScreen

Message: [ErrorScreen] Could not open database 'System Components': The operation is insecure.


Does anyone know the issue? please help, thanks.



Jack Wong wrote:

Hi all

I am facing an issue with download link error. I have created the app before and download the app by safari successfully. I made some changes and re-Generate the app on Service Studio. I deleted the app and I want to re-download the app. There is an error on safari when I scan the QR code on my iPad. 

The Error:

"There was an error processing your request."


On the Server Center error log:

eSpace: NativeAppBuilder

Module: ErrorScreen

Message: [ErrorScreen] Could not open database 'System Components': The operation is insecure.


Does anyone know the issue? please help, thanks.



Hello Jack


Is your browser on private mode?


Best Regards