There was an error connect to environment

Hello;
I have this error when trying to connect for the first time.
Can anyone help?

Solution

Hi @Wallace Sousa

Because your personal is in the sleep mode

try to go in the website and wake it up

you can go here:

i hope this helps you,


Regards,

shree

Solution

All right now!

Thank you!

I am getting the same error in service studio.

Mine is not in sleep mode. 

 From the website it is giving this kind of error as attached in the snippet.